Shipping policy

Shipping, Delivery, Tracking and Signature

All in stock items the processing time before shipment may take up 5 business days, unless otherwise stated in this web or in the product description.  We will be the best to ship your order to you as soon as possible.

Once the package is being shipped, probably you will receive a shipping notification with a tracking number and a notice in case your package was shipped with a signature confirmation.

Our shipping is done through USPS.  Delivery time varies from 3-12 business days depending on your shipping address.  Paying extra cost, we can ship your item via express shipping.   All our items are shipped with a delivery confirmation slip which allows us and you to track your item easily.

Please track your package by its number at USPS web page for more accurate.

In case you did not receive your package in the estimated time frame, please contact our Customer Service department immediately. We will investigate it.

In rare instances of package loss, some areas require a mandatory signature for USPS package delivery (apartment complexes, business complexes, large cities as New York, Chicago, Miami, ). In this case, you will receive a note that your order was shipped with a signature confirmation.

If you request that your package be left without a signature, then you also agree to release MD DERMIS from any and all liability if your package is lost or stolen. In this case it is important to note that the customer assumes all responsibility for the package once or "delivered" by the United States Postal Service. We cannot be held responsible for any lost or theft of a package after it has been delivered by USPS.

In case you will choose this option, please contact our Service Department and indicate this option. Without your release, the package will be shipped as stated above. We appreciate your understanding in this matter. The signature confirmation option will protect you from a hassle to deal with the Post Office in case the package would "disappear" from your final delivery address.

When your order arrives, immediately inspect each individual item for any damage that may have occurred during shipment and notify MD DERMIS within 24 hours of receiving the package.

RETURNS and  UNCLAIMED PACKAGES DUE TO THE INCORRECT ADDRESS

Please be sure the shipping address entered is correct. Packages returned to us by USPS and marked "unclaimed", or "undeliverable" due to customer error or failure to claim the package will not be re-shipped. In these cases, the original purchase price will be promptly refunded. Shipping and handling charges may not be refunded.

INTERNATIONAL SHIPPING CUSTOMS DUTIES AND TAXES

The recipient of the package is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

INTERNATIONAL CUSTOMERS USING "FORWARDER'S" SERVICES

Using a freight forwarder to ship items internationally may result in complications not covered by our policy.

If a freight forwarder is used, the following terms will apply:

MD DERMIS will NOT be responsible for damage or loss that occurs to goods after they are delivered to the freight forwarder. This means that MD DERMIS is not able to provide a replacement of, or refund for, any goods delivered to a freight forwarder. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by the freight forwarder will be your responsibility.

You (or the freight forwarder if you so designate) become the exporter of the goods and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country.

Products exported by you through a freight forwarder may be returned to MD DERMIS, provided that you are responsible for all the costs associated with returning the goods to the U.S.

LIMITATIONS FOR INTERNATIONAL ORDERS

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products and all accessories  may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country.